ISO certification verifies that a company has a management system, a manufacturing process, and/or documentation procedure that has all the requirements for quality assurance. ISO (International Organization for Standardization) is an independent, non-governmental, international organization that develops standards to ensure the quality, safety, and efficiency of products, services, and systems.

The International Organization for Standardization oversees the development, implementation and harmonization of key standards for industry and commerce in over 164 nations. This UN backed multinational non-governmental organization, headquartered in Switzerland is at the forefront of establishing the standards and guidelines that open the doors to doing international trade well. ISO standards and protocols are devised by an international committee comprising delegates from the standard-setting bodies of member states. ISO guidelines are created to provide the very best in product quality, minimize waste and errors and streamline the operational processes of certified participant businesses. Business and organizations can ascribe to ISO’s standards across a range of business and industry disciplines and functions.

Business like Butler Technologies, Inc. flourish when we can demonstrate a common understanding and define the safety, reliability and quality of our products and services. Acquisition of ISO certification facilitates this and equips our manufacturing company as a global player.

What does ISO 9001:2015 Mean

ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified although the certification is not a requirement. ISO 9001:2015 can be used by any organization, large or small regardless of what it manufactures.

9001

The number appearing after ISO classifies the standard. All standards within the ISO 9000 family refer to quality management. ISO 9001 is ISO’s best-known standard. 9001 defines the criteria for meeting a number of quality management principles. It helps businesses and organizations be more efficient and improve customer satisfaction.

2015

The final number in an ISO certification refers to the version of the standard that’s being met and is represented by the calendar year those standards were launched. 2015 is the fourth edition of ISO 9001. ISO 9001:2015, was launched in September 2015.  Butler Technologies is currently certified to this standard.

Implementing the principles of ISO 9001 to provide better products and services

ISO 9001 is of importance to our operational efficacy and performance. This standard, most recently revised in 2015, covers requirements and standards for Quality Management Systems (QMS). These are the key business processes which are focused on delivery and enhancement of customer satisfaction which underpins everything we do at Butler Technologies.

ISO 9001 places the customer at its center as it focuses on key quality principles which include:

• leadership
• customer focus
• process approach
• engagement
• continual improvement
• sound customer relationship management
• an evidence-based approach to decision making

ISO certification accomplishes an organization-wide approach to how we do our work, rather than focusing on an employee or department. To obtain this certification we have been externally assessed for how our QMS (Quality Management System) is implemented and utilized as well as our method, systems and documentation for recording progress. Reassessment takes place every 3 years to ensure we maintain and improve performance.

Our QMS is built on several core elements to excel in compliance and performance:

• Development of core quality objectives.
• Authoring of an in-house proprietary quality manual outlining all aspects of the QMS.
• Creation of a robust outline of our business’ structure with an emphasis on accountability.
• Implementation of sound data management processes.
• Continual assessment and review of customer satisfaction with reliable and responsive feedback processes.
• Use of properly qualified, calibrated and accredited instruments and tools.
• Fostering of a culture of continual improvement in response to customer feedback.

We use our ISO 9001 certification to align and demonstrate our standards in providing consistently high-quality products and services as well as striving to continually improve standards and continuously refine operational procedures, which in turn improves our offerings to the marketplace.

Key benefits for our global clientele

Working with an ISO 9001 certified business provides the following key benefits that provide assurance that you are dealing with market leading operational and service standards.

• ISO 9001 ensures that our business continuously strives to improve customer satisfaction.
• The certification has assisted us in building our brand and becoming an internationally reputed company.
• Maintaining compliance with ISO 9001 has really impacted and improved the company culture, meaning our teams and departments perform better with common objectives and goals.
• The standards also help to down wastage and increase productivity which assists in us serving our clients profitably.
• Possessing this well recognized certification has greatly helped us foster commonality with other businesses in our sector and vertical, opening doors to opportunities that will further improve our customer satisfaction.

We believe that ISO 9001 certification is an excellent investment and enhances the way we do business. Our suppliers, associates and clients appreciate a recognizable accreditation that communicates the way we do business well. When working with us you can be assured that our ISO certification means you will be receiving high standards of customer service and the performance of our personnel and teams with regards customer satisfaction is closely monitored.

If you require further details of our ISO certification, QMS or other aspect of our processes we would be happy to provide more information. Simply contact us and a member of our team will be on-hand to assist you with your inquiry.

Meet the Author: Jaclyn King

Jaclyn is a Digital Marketing Specialist on the BTI Team. Her main job responsibilities involve inbound marketing, content creation, and social media management. To get to know more about Jaclyn, check her out on LinkedIn!