Customer Satisfaction

Our #1 Priority

At Butler Technologies, customer satisfaction is our top priority. We understand that timely delivery of high-quality components is essential to your business. Our commitment to meeting deadlines, paired with rigorous quality control, ensures that you receive your components exactly when you need them, keeping your projects on track and your operations running smoothly. Our team offers the experience of a large national brand while maintaining the care and connection that come with being a family-owned business. Being a small, family-owned business means we are agile and can meet your unexpected needs but also keep you updated throughout the entire process.

But you don't need to take our word for it. We pride ourselves on our positive customer feedback and 5-star customer service.

Net Promoter Score: 87

Net Promoter Score (NPS) is a standardized measure of customer loyalty. It is derived by asking customers one question: “How likely are you to recommend Butler Technologies to a colleague or business associate?” The average score for the manufacturing industry is 45. A score greater than 70 is considered world-class. Our score puts us among the ranks of Tesla, T-Mobile, and Starbucks.

Top Brands Trust Us

My experience with Butler Technologies has been very good. The team there is very responsive and always one step ahead with any issues that may cause a glitch in manufacturing. I would definitely recommend them.

— Cathy Cowdery, Supply Planner, Parker Hannifin

Butler Technologies is a trusted and preferred business partner with Zoll Manufacturing. We have conducted business with BTI for many years. Over the years, BTI has provided exceptional support to our business - always going above and beyond. The employees at BTI genuinely care about what they do and their customers. BTI is always looking at creative ways to increase their brand and their market - providing cutting-edge, current technologies and applications. I look forward to many more years of partnering with the wonderful team over at Butler Technologies!

—Josh Whitlinger, Procurement, Zoll

Butler Technologies makes business easy with their 5-star customer service. They are always polite and quick to respond to any questions or concerns. We value great communication and it contributes to the trusting relationship Pasco has built with Butler over the years. We look forward to many more years to come!

— Julie Hillman, Buyer/Planner, Pasco Tool & Plastics

I worked with them at a previous company for a product in development that didn’t launch when COVID hit then. I enjoyed working with them... So I reached out for options on our product based on past customer service. Have been happy with the customer service and dedication to success and supporting of the customer.