Customer Journey & Satisfaction
Let's Build It
Together
At Butler Technologies, we understand the importance of a seamless customer journey. Our team is here to collaborate with you throughout the manufacturing process.
We will be a continued resource as we build a relationship as your trusted vendor. With our expertise in manufacturing, we can make sure your idea is ready for full-scale production.
Start your Journey
WHAT YOU BRING
- The problem that needs to be solved
- Your brand’s colors and fonts
- Expertise in your industry
WHAT WE BRING
- The solution to your problem
- Skilled team of engineers and graphic artists
- 30+ years of experience in manufacturing
Our Process
Connect
Reach out with your idea or project.
Discovery
We typically meet virtually to discuss your application and review the details of your project.
Quotation*
We provide a quotation for your review.
Purchase
You submit a purchase order if everything looks good. We also accept credit card payments.
Art work proof*
We provide an artwork approval proof (as needed) for your review.
Final sign-off
You sign off on the approval drawing.
Production
Production begins and the quoted leadtime clock starts.
*may take 2-5 business days
depending on complexity
depending on complexity
Lead times vary based on project
but can range from 6-12+ weeks
Connect
Reach out with your idea or project.
Discovery
We typically meet virtually to discuss your application and review the details of your project.
Quotation*
We provide a quotation for your review.
Purchase
You submit a purchase order if everything looks good. We also accept credit card payments.
Art work proof*
We provide an artwork approval proof (as needed) for your review.
Final sign-off
You sign off on the approval drawing.
Production
Production begins and the quoted leadtime clock starts.
depending on complexity *may take 2-5 buomplexity Lead times vary based on project
but can range from 6-12+ weeks
Our #1 Priority
At Butler Technologies, customer satisfaction is our top priority. We understand that timely delivery of high-quality components is essential to your business.
Our commitment to meeting deadlines, paired with rigorous quality control, ensures that you receive your components exactly when you need them, keeping your projects on track and your operations running smoothly.
Our team offers the experience of a large national brand while maintaining the care and connection that come with being a family-owned business.
Being a small, family-owned business means we are agile and can meet your unexpected needs but also keep you updated throughout the entire process.
But you don’t need to take our word for it. We pride ourselves on our positive customer feedback and 5-star customer service.
You may find a manufacturer that offers on-time delivery, quality, or deep engineering experience, but Butler Technologies brings all three to the table.
Net Promoter Score: 84
- Net Promoter Score (NPS) is a standardized measure of customer loyalty. It is derived by asking customers one question: “How likely are you to recommend Butler Technologies to a colleague or business associate?” The average score for the manufacturing industry is 45. A score greater than 70 is considered world-class. Our score puts us among the ranks of Tesla, T-Mobile, and Starbucks.
What Our Clients Say
You can find a manufacturer that offers one or two of these, but Butler Technologies brings all three to the table: on-time delivery, proven quality and deep engineering experience.
On-Time
Delivery: 98%
Getting customers their components on time is our top priority. We know our clients’ production lines, customers, and, sometimes, lives depend on us delivering quality parts on time.
Quality
Shipped: 99%
125+ Years of
Engineering Experience
READY FOR EXCEPTIONAL SERVICE?
Top Brands Trust Us
Our average customer has been with us for over 15 years!
My experience with Butler Technologies has been very good. The team there is very responsive and always one step ahead with any issues that may cause a glitch in manufacturing. I would definitely recommend them.
— Cathy Cowdery, Supply Planner, Parker Hannifin